14 days to change your mind.
Exchanges are free and we pay the postage. Refunds are yours to post back, unworn, unwashed, tags on.
Fill in the exchange form below with your order number, email, and the size you'd like instead.
We'll send a prepaid label to your email. Drop it at any Post Office or InPost locker.
We dispatch your replacement within 1–2 working days of receiving your return.
We'll send your prepaid label to your email within a few hours. Nothing to pay, nothing to print if you use the QR code.
Worth knowing
Items must be unworn, unwashed, and returned with the original tags attached.
Exchanges are free in both directions, we cover the postage label.
Refund postage is at your cost. We recommend sending tracked.
Refunds are processed within 3–5 working days of us receiving your item.
Get the size right first time
Exchanges are free, but the fit finder is faster than posting anything anywhere.
Find my size Or ask us directly →